This Privacy Policy discloses the privacy practices of Shepherd Outsourcing, LLC.

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Information Collection, Use, and Sharing

We do not allow third parties to collect personally identifiable information about a user’s online activities, over time and across different sites, services, and applications, when that user uses our site or service.

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We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

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We may disclose personal information that we collect or you provide as described in this Policy and only to the extent permitted by the Fair Debt Collection Practices Act and applicable law:

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• To contractors, service providers, and other third parties we use to support our business, such as creditor clients, insurers, payment processor vendors, mailing vendors, consumer reporting agencies, and information technology providers, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
  

We may also disclose your personal information:

• To comply with any court order, law or legal process, including to respond to any government or regulatory request.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. We have implemented physical, electronic, and procedural security safeguards to protect against the unauthorized or unlawful release of or access to personal information, including any social security numbers. To further safeguard this information, access to sensitive information such as social security numbers is limited, and our employees must abide by standards of conduct and confidentiality agreements.
  

Your Access to and Control over Information

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You can make changes to personal identifiable information we collect from you by contacting us via telephone at 833-323-0691, via e-mail at customercare@shepherdoutsourcing.com or via US Mail at 777 Lowndes Hill Road, Buuilding 1, Greenville, SC, 29607.

California Residents – California Consumer Privacy Policy Notice

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This Privacy Policy Notice is intended for California residents pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), and supplements the information contained in the above Privacy Policy. Any terms defined in the CCPA and applicable California Attorney General regulations have the same meaning as used in this Privacy Policy Notice.

1. Information We Collect About You

We may collect and use personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be directly or indirectly linked, with a consumer, device, or household (“personal information”).

Personal Information does not include:

• Publicly available information from government records.
• De-identified or aggregated consumer information.
• Information excluded from the CCPA’s scope, such as (but not limited to) information governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the California Confidentiality of Medical Information Act (“CMIA”), the Fair Credit Reporting Act (“FCRA”), the Gramm-Leach-Bliley Act (“GLBA”), California Financial Information Privacy Act (“FIPA”), and the Driver’s Privacy Protection Act of 1994 (“DPPA”).
  

We regularly collect (and have collected in the past 12 months) several types of personal information about individuals offline regarding accounts we service, including: name, DOB, address, gender, account number, payment and other financial information, email address, insurance information, SSN, employment information, telephone number, IP address, military or veteran status, audio information, username, publicly available information, and information collected or shared pursuant to HIPAA, FIPA, GLBA, FCRA, DPPA, and/or other applicable privacy laws. We also may collect additional categories of personal information users provide directly to us or our service providers.

2. How Your Personal Information is Collected

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We collect most of this personal information from our creditor clients or from you or your authorized representative by telephone or written communications. However, we may also collect information:

• From publicly accessible sources (e.g., property or other government records);
• From our service providers (e.g., call analytics, information source, skip-tracing, payment processing, mailing, and other vendors)
  

3. Why We Use or Disclose Your Personal Information

We regularly use or disclose personal information for one or more of the following business purposes:

• Fulfill the reason you provided the information. For example, if you share your personal information to make a payment, we will use that information to process your payment.
• Perform services on behalf of a business or service provider, including maintaining or servicing accounts, providing customer service, processing transactions, verifying customer information, processing payments, providing analytic services, or providing similar services on behalf of the business or service provider
• Provide you with information or services that you request from us
• Auditing related to consumer interactions
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
• Debugging to identify and repair errors that impair existing intended functionality
• Short-term, transient use, where the personal information is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction
• Undertaking activities to verify or maintain the quality of a service or device that is owned, made by or for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, made by or for, or controlled by us
• Respond to law enforcement requests and as required by applicable law or court order
• As appropriate to protect the rights, property, or safety of us, our clients, or others
• As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  

We will not collect additional categories of personal information or use the personal information we collected for materially different purposes without providing you notice.

We regularly disclose (and have disclosed in the past 12 months) several types of personal information about individuals for one or more business purposes, including: name, DOB, address, gender, account number, previous payment and other financial information, email address, insurance information, SSN, employment information, telephone number, IP address, military or veteran status, audio information, username, and information collected or shared pursuant to HIPAA, FIPA, GLBA, FCRA, DPPA, and/or other applicable privacy laws.

We have not sold your personal information over the last 12 months and will not sell your personal information under the CCPA.

4. Verifiable Consumer Requests for Information

Upon verification of identity, California residents may in some cases request that a business:

• Disclose the categories of personal information the business collected about the consumer;
• Disclose the categories of sources from which the personal information is collected
• Disclose the categories of personal information that the business sold about the consumer;
• Disclose the categories of personal information that the business disclosed about the consumer for a business purpose;
• Disclose the categories of third parties with whom the business shares personal information;
• Disclose specific pieces of personal information the business has collected about the consumer;
• Disclose any financial incentives offered by the business for collection, sale, or deletion of personal information.
  

A business may charge a different price or rate, or provide a different level or quality of goods or services to you, if that difference is reasonably related to the value provided to you by your personal information.

For applicable personal information access and portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

Please note that we are not required to:

• Carry out information access requests we receive from you if acting as a service provider to another entity regarding such information
• Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained;
• Re-identify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information;
• Provide the requested information disclosure to you more than twice in a 12-month period.
• Provide the requested information disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf; or
• Provide the requested information disclosure if a CCPA or applicable exception applies.
  

5. Right to Request Deletion of Personal Information

Upon verification of identity, California residents may in some cases request that we delete personal information about you that we collected from you and retained, subject to certain exceptions.

We may deny your deletion request if we are acting in the role of a service provider to another business regarding the applicable personal information. If we deny your request on that basis, we will generally refer you to the relevant business. In addition, we may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
• Debug to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided by law.
• Comply with the California Electronic Communications Privacy Act.
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent.
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
• Comply with a legal obligation.
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information; or
• If another CCPA or applicable exception applies.
  

California residents may obtain more information about verifiable requests pursuant to the CCPA by contacting us via telephone at 877-215-0636, via e-mail at customercare@shepherdoutsourcing.com or through the US Mail at 777 Lowndes Hill Rd, Building 1, Greenville, SC, 29615.

6. Verifying Your Identity If You Submit CCPA Requests

If you choose to contact us directly via the designated methods described above to exercise your CCPA rights, you will need to:

• Provide enough information to reasonably identify you; and
• Describe your request with sufficient detail to allow us to properly process and respond to your request.
  

We are not obligated to make an information disclosure or carry out a deletion request pursuant to the CCPA if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf.

Any personal information we collect from you in order to verify your identity in connection with your CCPA request will be used solely for the purposes of verification.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data) that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Notice of Change

Shepherd Outsourcing, LLC., notifies its customers of changes to this privacy policy by publishing the changes to this website.

We may change, add, modify or remove portions of this Policy at any time, which shall become effective immediately upon posting on this page. The date the Policy was last revised is identified at the bottom of the page. It is your responsibility to review this Policy for any changes. By continuing to use our website, you agree to any changes in the Policy.

This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

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Mobile Disclaimer

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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

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MMS/SMS/Text Terms and Conditions

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By providing us with your mobile number and opting-in, you give Shepherd Outsourcing, LLC. permission to send you account-related text messages, like payment reminders and notifications, in conjunction with the services you have requested.

• Number of messages will vary by account.
• By providing us with your mobile number and opting-in, you agree you have ownership rights or permission to use the number given to us.
• Message and data rates may apply.
•          To opt-out, reply STOP to any message we send you. An opt-out confirmation message will be sent back to you.
•          To request support, reply HELP to any message we send you or email us at customercare@shepherdoutsourcing.com
• If your handset does not support MMS, any MMS messages sent may be delivered as SMS messages.

Wireless carriers are not liable for undelivered or delayed messages.

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